Report A Claim

Reporting a claim is the first crucial step in us being able to help policyholders in getting their claims settled quickly and fairly.

WHO CAN REPORT A CLAIM?

 

If you are a policyholder and have experienced a loss, in the first instance you will need to contact your insurance broker who will in turn notify us of your claim. This is the best way to ensure your claim will be dealt with promptly and efficiently.

If you are a broker, you’ll be able to notify us of a Loss Recovery Insurance claim through the FNOL facility of our quote and buy system, Lorega Online. To report a Cyber incident covered by our Cyber Recover Insurance product, please fill in the form below.

 

HOW TO REPORT A CLAIM?

 

Please choose the type of claim you would like to report below and provide us with all the information requested.

WHAT HAPPENS NEXT?

 

LRI AND ATE CLAIMS

On receiving the notification from the broker, one of our Chartered Loss Adjusters will be appointed to the claim and they will contact the policyholder and arrange a visit as soon as convenient. They will work with the policyholder until the claim is settled.

CYBER CLAIMS

On receiving notification, our Cyber Emergency Response Team (CERT) will contact the policyholder within 24 hours and work to investigate and assist with the restoration of their systems. They will liaise with the regulator and communicate with your customers to limit the damage to your reputation.

NEED ASSISTANCE?

 

An FNOL user manual is available to guide you through the tool. For any assistance on how to use Lorega Online and FNOL, please download the user manual or contact the claims team.

claims@lorega.com

020 7767 3070