If you are not entirely happy with our services, then we would like to know about it.
As Lorega Limited acts on behalf of insurance companies and Lloyd’s syndicates, the procedure which will apply to you depends upon the particular underwriter noted in your policy documentation. If you are in any doubt as to who this then please ask us to help.
If you wish to make a complaint, in the first instance, you should write to us at: 36 Leadenhall Street, London EC3A 1AT or telephone us on: 020 7767 3070. Our aim is to ensure that complaints are handled fairly, effectively, consistently and promptly.
For Hiscox policyholders:
Lorega will investigate the matter, with the involvement of the insurer whenever this becomes necessary.
Should you be dissatisfied with the final response to your complaint, you may, if eligible, refer the matter to the Financial Ombudsman Service (FOS). See below for details of how to contact FOS.
For Lloyd’s policyholders:
Lorega will investigate the matter, with the involvement of the Lloyd’s managing agent whenever this becomes necessary, before providing a response.
In the event that you are dissatisfied with the response that you receive, you may, if you wish, refer your complaints to Lloyd’s. Lloyd’s will look into the matter further and provide a final response. Lloyd’s contact details are as follows:
One Lime Street
London EC3M 7HA
Tel: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Should you be dissatisfied with the final response to your complaint from Lloyd’s, you may, if eligible, refer the matter to the Financial Ombudsman Service (FOS). See below for details of how to contact FOS.
The Financial Ombudsman Service (FOS)
The Financial Ombudsman Service is an independent service in the UK for settling disputes between customers and businesses providing financial services. The FOS’s contact details are as follows:
Financial Ombudsman Service
London E14 9SR
Telephone: +44(0) 300 123 9123