If you are not entirely happy with our services, then we would like to know about it.
In the first instance, you should write to us at: 36 Leadenhall Street, London EC3A 1AT or telephone us on: 020 7767 3070.
In the event that you remain dissatisfied and wish to take matters further, you can do so at any time by referring the matter to our underwriters:
- In the case of Hiscox Insurance Company Limited: Customer Relations, Hiscox House, Sheepen Place, Colchester CO3 3XL or by telephone on 01206 773 705.
- In the case of a Lloyd’s syndicate: Policy & Market Assistance, Lloyd’s Market Services, Lloyd’s, 1 Lime Street, London EC3M 7HA or by telephone on 0207 327 5693 or by e-mail to email@example.com
In the event that your complaint cannot be resolved, you may refer the matter to the Financial Ombudsman Service at Exchange Tower, London E14 9SR or by telephone on 0800 023 4567 or by e-mail to firstname.lastname@example.org
Lorega Limited acts on behalf of insurance companies and Lloyd’s syndicates. The correct procedure which will apply to you depends upon the particular underwriter noted in your policy documentation. If you are in any doubt as to who this then please ask us to help.