Who are the Lorega Claims Experts?

Lorega’s own Chartered Loss Adjusting firm, Lorega Solutions, employs specialist trained, client-focused Chartered Loss Adjusters, who act for policyholders and not insurance companies. Our adjusters are regulated by the FCA, adhere to the professional code of conduct of the Chartered Institute of Loss Adjusters (CILA) and carry appropriate PI insurance cover.  We have a large number of qualified Loss Adjusters providing a national coverage across the UK. They act independently of supply chain networks and, therefore, always act in the best interests of the customer, without commercial conflict.  All Loss Adjusters are experienced in dealing with policyholders.

As part of this overall capability, Lorega Solutions provides:

  • A highly skilled team to handle major and complex loss events 
  • A documented surge plan, and during such events can move technical resources to the locations required to maintain service levels
  • Central support to our national network of Chartered Loss Adjusters to ensure control over service provision

Recent years have seen a growing need for policyholder assistance following an insured event. This is not necessarily in relation to a claims dispute, but more often in areas such as claims logistical support. 

The service provided by our Chartered Loss Adjusters goes well beyond just handing and resolving the insurance claim.  Our adjusters provide a full loss project management service, project managing the complete reinstatement and claim process.  This proactive approach focuses on loss mitigation and business recovery for the policyholder, to ensure long-term growth and stability for the business well after the insurers have agreed settlement of the claim.

The skills of our Chartered Loss Adjusters cover a wide range of claims experience and expertise in many specialist areas which include major commercial loss, business interruption, and high net worth.  Having such a comprehensive skill base, we can ensure the right adjuster is always allocated to each claim.  For major and complex losses, we are able to field an appropriate expert team with a suitable senior adjuster project managing the claim.  Our comprehensive adjuster base ensures continuity of response and service provision at the same level during major surge events.

It is rare for a policyholder to suffer a total loss.  Even with a catastrophic claim, often other parts of the business remain.  Following the loss, the policyholder has to:

  • Recover the business from the disaster
  • Manage the remainder of the business
  • Protect their customer base from competitors targeting such customers

The policyholder is then faced with three full-time jobs with little if any time left to service the claim requirements of the insurer.  By project managing their claim, we remove this burden and allow them to focus on recovery of their business.

Our loss team will manage the claim on an ongoing pro-active basis, considerably reducing the claim life cycle.  We devote resource to providing insurers with the necessary support information required to ensure the timely release of much-needed interim funding, which has a profound effect on the cash flow of the business.

In providing this service, we work closely with the broker, ensuring you are actively involved in all aspects of the claim, including meetings and discussions should you wish.  We recognise the importance of ensuring you are fully apprised of all communications and developments. We view you as an essential part of the team, working for your client to ensure a swift, professional and equitable resolution of their claim.

The video below describes the role of the Lorega Chartered Loss Adjusters on a claim.