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What happens when you need to make a claim?

If you have one of our policies and have experienced a claim, in the first instance you will need to contact your broker. They will be able to complete a New Claims Notification Sheet.

 

Loss Recovery Insurance

On receiving notification, if you are covered by our Loss Recovery Insurance product, one of our claims experts will contact you and arrange to visit you within 24 hours. They will work with you until the claim is settled.

If you are covered by our Lorega 10 insurance product, one of our experts will call you to discuss your claim and give you immediate advice.

If you are not covered by our claims service insurance products, you can still benefit from our Lorega Expert service, contact us and we can provide a Experienced Chartered Loss Adjuster to help you with you claim at a rate based on the complexity of your claim and the time involved.

Loss Recovery

If you are covered by our Loss Recovery Insurance product, one of our claims experts will contact you and arrange to visit you within 24 hours. They will work with you until the claim is settled.

Lorega 10

If you are covered by our Lorega 10 Insurance product, one of our claims experts will call you to discuss your claim and give you immediate advice.

Lorega Expert

If you are not covered by our claims service insurance products, you can still benefit from our service, contact us and we can provide a Experienced Chartered Loss Adjuster to help you with you claim at a rate based on the complexity of your claim and the time involved.

Cyber Recovery Insurance

If you are covered by a cyber recovery policy, we will arrange for our Cyber Emergency Response Team (CERT) to manage the crisis.