A residential block of flats in North London suffered serious structural, smoke and water damage when a fire was started maliciously. Petrol was poured over furnishings and clothing before being set alight. The resulting explosion took out the rear French windows and this resulted in extensive damage, both to the other flats in the block and the common areas.

Fortunately, the landlord had a Lorega Loss Recovery Insurance policy alongside his property insurance policy and a Chartered Loss Adjuster was on site the same day. After identifying the potential issues, the Lorega Expert was appointed by the landlord as the project manager and took control of all aspects of the claim, including communication with the landlord’s brokers and managing agents.

The Lorega Adjuster arranged for the tenants to be re-located to comparable temporary accommodation during the period of re-instatement.

A Chartered Surveyor was instructed to make the area safe including covering the exposed roof. An early agreement was reached with the insurance company’s adjuster to ensure the remedial works could start without delay.

This was a long and complex claim and the Lorega Adjuster was fantastic in dealing with the large number of parties involved, saving me the administrative and financial burden

Property owner