When it comes to protecting your customers or members from excessive time delays or the risk of business failure, as a consequence of a disruptive insured loss, it`s good to know that there is an expert (claims advocate) with the technical knowledge and experience on hand to help.
Customers are at the centre of our solutions which are aimed at helping to broaden our Partners service propositions, to provide product differentiation, strengthening customer loyalty and enhancing profitability and lifetime customer value.
We have extensive experience of managing affinity insurance schemes and will work with you to provide our expert services to help your customers when they need it most.
Our team has successfully managed many partnerships across the UK Insurance Market including :
- Retail Financial Services Brands
- Building Societies
- Membership organisations
- Trade Associations
- Price Comparison Web sites
At Lorega we bring a fresh approach to delivering customer service and our solutions can be provided either on an embedded approach or as a supplementary service.
Benefits to You
We will work with you to provide a ‘white label’ solution for your customers or members, to provide an expert claims and assistance service.
In the event your customers suffer a loss, they will remember the level of service you were able to provide – at the time they needed it most. Building the relationship you have with them.
Whether you are looking to increase revenue potential, attract and retain customers or members, create loyalty or gain competitive advantage, Lorega can help you to meet your objectives.
Customer & membership benefits
We are there for your customers and members when they need it most. In summary, the key benefits are:
Peace of mind – reassurance provided by having a claims (advocate) expert on their side in the event of a loss
Practical help – on steps to take to minimise the loss and organise remedial action or repair.
Saving time – reduction in time spent preparing and negotiating the claim, minimising their disruption.
Confidence – that they are more likely to achieve the fairest and fastest settlement under their policy