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When you’ve refurbished your home to an incredibly high standard, the last thing you want is to discover a burst pipe in the ceiling.

This is the unfortunate situation one Lorega policyholder found himself in, after his housekeeper discovered a major burst pipe while he was abroad.

The burst pipe had caused significant water damage to many of the ceilings in the ground floor of the property, as well as some of the bedrooms in the basement.

Luckily, as the home owner had a Loss Recovery Insurance policy, our adjuster was instructed and immediately investigated solutions for mitigating the loss and drying the building.

These investigations revealed serious damage to the ceiling voids, which housed some of the built in electrical systems and speakers, alongside a sophisticated and newly installed air conditioning system.

Unfortunately, this meant taking down a number of high ceilings that still had their original cornice features. In order to do this, our adjuster had to ensure that any works of art, of which there were many, were properly removed from the affected areas and stored safely. Whilst there was very little contents damage overall, a lot of money was spent moving these valuable and irreplaceable pieces.

Due to the complex nature of the claim, and the large amount of damage done, our adjuster spent a long time working with the project team making sure the repairs were undertaken correctly and to the required standard.

This was especially needed in this case, as concurrent to the insurance claim, the policyholder wanted to do some further upgrading works, which needed to be differentiated from the insurance works. Our adjuster was essential for the policyholder in this instance, as he was abroad throughout the process and unable to deal with the insurance company.

By having a Loss Recovery Insurance policy in place, the home owner was able to continue his daily life whilst having peace of mind, knowing a claims expert was on hand to handle the situation.