As we leave summer behind and move into autumn, most people will have had their summer break. The holiday period can create a gap in the sales process as prospects are simply not around to take telephone calls or to schedule appointments. Now is a good time to kick-start your sales activities, and in our regular ‘Getting the Order’ section we look at some effective ways to make appointments by telephone.

Also in this issue, we have a go at jargon busting. If insurance speak isn’t bad enough clients also have to deal with a wide of building and construction terms when making a claims. Our informative – and sometimes fun – guide to builders’ speak should help you to help your clients understand what they are really saying!

Thanks to everyone who has given us feedback on the Update. As a result we’ve made a few changes. We want to hear from you about the content and topics we cover and any ideas for future issues.

We trust you will enjoy reading this new-look Update.