Industry Round Up

KEEPING AHEAD IN CLAIMS

Claims stories are never out of the press. Here we take a look at some making the news over the last few weeks.

Crime costs UK businesses £700m a year

According to AXA’s latest quarterly Business Crime Index, crime cost UK businesses £700 million in 2005. In the first quarter of 2006, the average cost of a crime-related insurance claim was £4,179, a rise of six per cent over the previous quarter.

History hotting things up

Remember the drought of 1976? The lack of water caused thousands of homes in London to heave and crack as the clay under their foundations dried out and shrank. More than £60million was paid out in insurance claims as a result.

Bars hit by false insurance claims

A study by Leicester-based independent brokers, Marsh & Company, shows that almost half of bars and nightclubs in the county are being ripped off because of false insurance claims from customers. It estimates that it is costing Leicestershire pubs and clubs £195,000 a year.

Six `home disasters' in a lifetime say insurers

Insurer, Churchill, analysed more than 21,000 claims made in 2005, and estimated that the average homeowner faces some sort of loss or damage every seven years and nine months, or around six times during their lifetime.

Data showed that around 3.2 million homes suffered accidental damage, burglary, fire or flood annually – that’s an average of six incidents every minute.

CII looks into claims management issue

The Chartered Insurance Institute (CII) will be conducting research among general insurance companies, loss adjusters, the top 50 brokers and CII claims faculty members to gain their views on best practice in claims management. The aim of the research is to identify key drivers for running an effective claims function, the best structure for a claims operation, and the role of claims in delivering shareholder value.

CILA looks to improve broker dialogue

The Chartered Institute of Loss Adjusters (CILA) has created a number of special interest groups to help improve communication with its members and brokers.



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