An elderly couple, both medical doctors, had returned to their South Coast property having been away for a week's holiday. During their absence thieves had removed roof tiles and entered the house where they burgled a collection of antique jewellery belonging to the lady doctor.

Insight Adjusters were appointed and met with the insureds that same day and reviewed the case. A difficulty was that although the lady doctor was something of an expert particularly in Victorian jewellery, very few valuations existed and the jewellery had been collected over a period of 40 years. In the course of a three-hour meeting, they were able to obtain descriptions of these many items as well as drawings and to establish provenance. Importantly, they were able to put the insured's minds at rest regarding the likely outcome of the claim.

Some two weeks later, a young Loss Adjuster arrived from the insurance company. It transpired that his job was merely to complete a standard form, as much as anything to establish that a burglary had taken place and to get a rough idea of the quantum. He explained that he would be reporting back to a call centre and that given the extent of the loss, another Loss Adjuster from one of their regional offices would be in touch.

In the interim period, Insight Adjusters were able to confer with various experts, in particular a specialist jeweller who had worked in the antique trade for his entire working life. They were able to accurately quantify replacement costs together with detailed descriptions and drawings. They also spoke with a local jeweller who had supplied some of the items.